Tyre Guys (“we”, “us”, “our”, or “Tyre Guys”) aims to provide quality tyres and related services. Please review the following policy before placing an order.

Order Cancellation

Orders may be cancelled only before they have been processed, dispatched, collected, or provisioned for fitment, subject to the applicable conditions.

Once an order has been dispatched, collected, or provisioned for fitment, cancellation may not be possible.

To request a cancellation, please contact us as soon as possible with your order details.

Returns

Tyres and other products may be eligible for return only where the product is defective, damaged, incorrect, or otherwise eligible under the applicable return conditions.

Products must generally be unused and in their original condition and packaging where applicable.

Returns may not be accepted where the product has been fitted, used, damaged after delivery, improperly stored, or altered.

Damaged or Incorrect Items

If you receive an incorrect or visibly damaged item, please contact Tyre Guys as soon as possible after delivery or collection.

We may request photographs, order details, or other information to assess the issue.

Where a return or replacement is approved, we will provide instructions for returning the affected product.

Defective Products

If you believe a tyre or product has a manufacturing defect, please contact us with the order and product details.

The product may be inspected or assessed before a replacement or refund is approved. Any applicable manufacturer warranty or warranty terms may also apply.

Fitment Services

If tyres are purchased with fitment at one of our Fitment Partner locations, the fitment service is subject to the terms and availability of the selected partner location.

Tyre Guys is not responsible for issues caused by incorrect vehicle information, incorrect fitment information provided by the customer, or damage caused by the customer’s vehicle unless otherwise determined by us.

Refunds

If a refund is approved, the refund will normally be processed through the original payment method, subject to the applicable payment provider’s processing time.

The time taken for the amount to appear in your account may vary depending on your bank or payment service provider.

Non-Returnable Situations

A return or refund may not be available for:

  • Products that have been used or fitted, except where covered by an applicable defect or warranty claim

  • Products damaged due to misuse, accident, or improper handling

  • Products altered or modified after purchase

  • Orders where incorrect information was provided by the customer

  • Products that are not eligible for return under applicable manufacturer or supplier conditions

Shipping and Delivery

Tyre Guys offers two modes of order fulfilment:

  1. Pickup or fitment at a Fitment Partner location

  2. Delivery to your home, office, or selected Fitment Partner location

Items picked up or fitted at one of our Fitment Partner locations can take approximately 4 to 48 hours before the items can be provisioned.

Items that are shipped can take approximately 1 to 6 days to reach you. Delays caused by shipping or delivery companies may be beyond our control. However, Tyre Guys will work with the relevant shipping company to resolve delivery issues as soon as reasonably possible.

Contact Us

For cancellation, return, replacement, or refund enquiries, please contact Tyre Guys through the contact details provided on tyreguys.in and include your order details.